Frequently Asked Questions
We hope that the following information will answer most of the questions you may have about FAMSF membership. As always, please contact us at 415.750.3636 if you need more information.
Can anyone use my membership card?
No. Membership benefits and cards are not transferrable. But members at all levels can be accompanied by at least one guest. Members are asked to show a photo ID when picking up tickets at the museums to ensure their membership is being used accordingly.
Does my company have a matching gifts program?
Making a matching gift is as easy as asking your human resources department for a matching gift form.
Click here to see if your company offers a matching gifts program.
Do members always get free admission to the museums?
Yes. Members are always admitted free of charge to the permanent collections at both the de Young and the Legion of Honor. In addition, members receive free tickets to nearly all special exhibitions. Daily ticket limits apply: two tickets per day for Individual, Out of State, Senior, Teacher, and Student members and four tickets per day for higher-level members. There is no limit on the number of days members can visit such special exhibitions and receive free admission—members may come as often as they like.
How can I purchase a gift membership?
Click here or call 415.750.3636. Please provide us with your billing information and the recipient’s mailing address and we will send the new member package directly to the recipient.
I recently joined or renewed and I have not received anything in the mail. Can I visit the museum anyway?
Yes. It takes two to four weeks to process your new membership application and up to six to eight weeks for your card to arrive in the mail. Until then, you may visit the museums, including special exhibitions, at any time; just be sure to bring your photo identification. If you have renewed, just use your current card.
How can I order member tickets online?
Verify your membership online using your membership ID or email and select the exhibition you would like to see.
I do not have an expiration date sticker.
We no longer send out expiration stickers. If your membership is current, your card will remain active.
Will I be receiving new cards every year I renew my membership?
No. Your plastic card is permanent and will be active as long as you have a membership.
How can I upgrade my membership?
We are happy to assist members in expanding their membership benefits! Members who upgrade their memberships receive a full year of upgraded benefits plus the full amount of time left in their current membership cycle. To upgrade your membership please contact a Member Services Assistant at 415.750.3636, Monday–Friday 9 am–5 pm.
I’m moving and I don’t want to miss any museum mailings. What can I do?
E-mail us with your name, member ID and new address at email@example.com, call us at 415.750.3636, or fill out a change of address form in person at either museum
I’ve lost my card; how do I obtain a replacement?
E-mail us at firstname.lastname@example.org or call us at 415.750.3636 and leave a message if you are calling after hours. You can also fill out a replacement card form in person at either museum. There is a $5 fee for each replacement card.
I don’t see my question answered here. Who can I contact?
Call us at 415.750.3636 or e-mail us at email@example.com. We will respond as quickly as possible.